Order Processing:

Most orders for in-stock items received by 12:00 pm EST (Monday - Friday) will ship within two business days (excluding Wholesale orders which may take up to 5-7 business days to process).

We are closed on weekends and major holidays. All orders received on Saturday and Sunday will begin processing the following Monday.

The tracking number for your shipment will be sent by email as soon as your order is shipped.

How Do We Calculate Shipping Charges For Your Order?

As you shop our site, we give you an estimate of the shipping charges for your order. We calculate this estimate based on shipment to addresses in the continental USA or Canada. At checkout, we calculate the final shipping charges for your order based on the product’s total weight and the shipping method you select.

Each "ship-to" address does require a separate shipping charge.

Shipping surcharges: Based on their size and/or weight, certain items may incur a shipping surcharge. If applicable, shipping surcharges will be noted in the product description.

There are no customs or border charges for shipments to the USA or Canada

How Do I Track My Order?

If you are a registered shopper, you can use your order history and tracking to track your order within the U.S. (If you are unregistered, you can use the carrier's website and your tracking number to track your order within the U.S.).

Order Restrictions:

Cate & Levi may, at its sole discretion, revise prices, limit quantities and correct pricing/printing errors.

Some limited-time offers are good only while quantities last.

Taxes and shipping charges are excluded from minimum order.

Cate & Levi reserves the right to refuse orders from distributors, dealers, warehouse stores, individuals, or entities outside of the scope of specific offers or promotions, whether made in print or electronically, and when such special offers and promotions are extended by any party other than Cate & Levi.